This homeowner’s water heater had been leaking for years without her knowledge—until it finally gave out completely, causing significant water damage. A disaster mitigation company was called in to remove the water, but they left behind a mess, and the homeowner was left scrambling for a solution.

We stepped in not just to restore the home, but to advocate for the homeowner. Initially, the insurance company only wanted to cover the directly affected area, but since the homeowner had consistent flooring throughout the house, a patchwork repair wasn’t an option.

As we began removing the damaged flooring, we discovered that the subfloor had been installed with a weak OSB material, and pulling up the flooring was destroying it. We fought for the homeowner every step of the way, ensuring the insurance company recognized the full extent of the damage.

In the end, she received full compensation for a brand-new prefinished engineered hardwood floor throughout the home—and as an added bonus, we upgraded her space with new trim throughout, leaving her home stronger and more beautiful than before.